What it is like to be a patient here.
Most people have never been treated by a practice small enough to know them. This is what that actually means, in ordinary detail.
You see the surgeon.
Not a physician assistant with the surgeon’s name on the door. The person who examines you is the person who would operate, and the person who decides you should not.
You get time.
A first consultation is built to be long enough to reach a conclusion — history, examination, and your imaging reviewed with you on the screen, in the room, rather than summarised at you afterwards.
Your records are handled
Tell the office where your imaging and reports live and we chase them, rather than sending you to do it. If a study needs repeating, you are told before the visit, not at it.
You leave with it in writing
What is causing your symptoms, the options in plain terms, and the next step on paper — whether or not that step involves us.
Somebody calls you back
A practice of this size can do that. Members get a direct line; everybody else gets an office that returns calls the same or the next working day.
One trip, if we can manage it.
People fly in for a second opinion. The office is used to it.
Imaging reviewed first
Send your study ahead and it is looked at before you book a flight, so the trip is worth taking.
Consolidated into one visit
Examination, imaging review and the conversation on the same day wherever the schedule allows.
Telehealth for the follow-up
The parts that do not require hands are done by video, so a second trip is the exception.
Nothing about your care is a marketing asset.
No patient is named, photographed or quoted without written permission. Nothing clinical is entered into a marketing system. The intake form on this site asks what brings you here — not what is wrong with you — deliberately.
For members, that extends further: scheduling, communication and coordination run through the practice rather than a call centre, and the people handling them are the same few every time.